How do I carry out a factory reset on the device?

Note: Before performing this activity, ensure you have backed up and secured your data. 1. Go to Settings menu 2. Select "Backup & Reset", select “Factory data reset” 3. Select “Reset phone” and “Erase everything” 4. The device will then reboot

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How do I find my IMEI Number?

1. This can be found on the outside of the box that you received your phone in and makes up part of the Approval’s label 2. If the IMEI is not available, type into the device via the keyboard #06# a pop up box will show the device IMEI 3. Go to settings menu select... Read more »

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How do I perform a reset, when my screen is blank?

The device has an embedded battery that can only be accessed by authorised personnel. To reset the device, simultaneously press the Power on and Volume up button for 10 - 12 seconds The device will power down and then automatically reboot Device will now power on, perform and charge as expected

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